Business Flight Shop primarily specialises in Business Class and First Class flight enquiries. Some clauses below also apply where additional travel services are arranged as part of a booking.

These Terms & Conditions apply to bookings made with Business Flight Shop.

Please read them carefully before making a booking, making payment, accepting a quotation, or instructing us to proceed with any travel arrangement.

By confirming a booking, making payment, accepting a quotation, using our website, submitting details to us, or instructing us to proceed, you agree to be bound by these Terms & Conditions, the booking-specific conditions provided to you, and the applicable airline, hotel, tour operator, consolidator, cruise line, car hire provider, transfer provider, accommodation provider, or other supplier terms.

Nothing in these Terms & Conditions affects your statutory rights.

1. About Business Flight Shop

Business Flight Shop is a trading name of White Magic Travels Ltd, a company registered in England and Wales.

Trading name: Business Flight Shop
Legal company: White Magic Travels Ltd
Company registration number: 11453354
Registered office: Fairbourne Drive, Atterbury, Milton Keynes, MK10 9RG
ATOL number: 11576
TTA membership number: Q7014
Phone: 020 3475 1298
Email: [email protected]

In these Terms & Conditions:
“Business Flight Shop”, “we”, “us”, and “our” mean Business Flight Shop.

“You”, “your”, “customer”, “lead passenger”, and “traveller” mean the person making the booking and all persons on whose behalf the booking is made.

“Supplier” means any airline, hotel, accommodation provider, bed bank, wholesaler, consolidator, tour operator, cruise line, transfer provider, car hire provider, attraction provider, insurance provider, rail provider, ferry provider, or other third-party travel service provider.

2. Our Role

Depending on the services booked, Business Flight Shop may act:

  1. As agent for a supplier or principal.
  2. As package organiser where your booking legally qualifies as a package.
  3. As provider of administrative, booking, or support services.

Where we act as agent, your contract for the relevant travel service is with the supplier or principal. The supplier’s own terms and conditions apply.

Where we act as package organiser, we accept responsibility for the package in accordance with applicable package travel law and these Terms & Conditions.

Your invoice, confirmation, ATOL Certificate where applicable, itinerary, voucher, or other booking documents will help identify the nature of your booking and the protection that applies.

If there is any conflict between these Terms & Conditions and any mandatory legal rights that apply to your booking, the mandatory legal rights will prevail.

3. Lead Passenger Responsibility and Data Authority

The person making the booking is the lead passenger unless agreed otherwise in writing.

The lead passenger confirms that:

  1. They are at least 18 years old.
  2. They have authority to make the booking on behalf of all passengers, guests, or travellers named in the booking.
  3. They accept these Terms & Conditions on behalf of all passengers, guests, or travellers.
  4. They are responsible for ensuring that all passengers understand and comply with these Terms & Conditions.
  5. They are responsible for making all payments due to us.
  6. They are responsible for checking all booking details and travel documents.
  7. They are authorised, on behalf of all passengers, guests and travellers named in the booking, to provide personal data to us, including, where relevant, special category data such as health information, disability information, mobility requirements, dietary needs, pregnancy information or assistance requirements. They agree that we may share such information with suppliers where necessary to arrange, administer or support the booking.

We may send confirmations, invoices, tickets, vouchers, refund updates, and other communications to the lead passenger using the contact details provided.

4. Booking Confirmation and Contract Formation

A booking is not confirmed until:

  1. We have accepted your booking.
  2. We have received the required payment in cleared funds.
  3. The relevant supplier has confirmed the service or issued the ticket, voucher, confirmation, or travel document.

A quotation, itinerary, proposal, or availability check does not guarantee price, seat, room, cabin, baggage allowance, fare, or availability.

Fares, taxes, fuel surcharges, exchange rates, hotel rates, room availability, airline seats, baggage allowance, supplier fees, and other charges may change until your booking is confirmed and, where applicable, ticketed.

You must check all names, dates, destinations, flights, hotels, room types, meal plans, baggage allowance, cancellation terms, payment amounts, and other details before confirming your booking.

Passenger names must match the relevant passport or identification document exactly. Incorrect names may result in denied boarding, cancellation, amendment charges, or the need to purchase a new ticket or booking.

5. Telephone, Email, WhatsApp, and Online Bookings

Bookings may be made by telephone, email, WhatsApp, online form, payment link, or other electronic communication.

By instructing us to proceed through any of these methods, you agree that the booking may become legally binding once accepted by us and confirmed by the relevant supplier.

Where you make a booking online or submit details through our website, form, email, WhatsApp, payment link, or any digital channel, you are responsible for ensuring that all information entered or provided is accurate. This includes passenger names, dates of birth, travel dates, destinations, flight selections, hotel selections, room types, baggage requirements, passport details, contact details, and payment information.

We are not responsible for costs, losses, denied boarding, cancellation, rebooking, amendment charges, or other consequences caused by incorrect or incomplete information provided by you.

We may record or monitor telephone calls for training, quality control, compliance, dispute resolution, and fraud prevention.

You are responsible for ensuring that your email address, phone number, WhatsApp number, and other contact details are correct and monitored.

We are not responsible for missed communications caused by incorrect contact information, spam filters, unavailable inboxes, disabled phone numbers, or failure to read messages.

6. Accuracy of Information

We make reasonable efforts to ensure that information provided by us is accurate at the time it is given.

However, travel information is often supplied by suppliers and may change.

Images, descriptions, star ratings, facilities, aircraft types, hotel amenities, room layouts, baggage information, journey times, and destination information are provided for guidance and may change.

Hotel star ratings and classifications may vary between countries and suppliers.

Flight times, aircraft type, terminal information, seat availability, and baggage allowance may change after booking.

You should verify any essential requirement with us in writing before booking.

7. Prices, Fares, Taxes, and Charges

All prices are subject to availability and may change until the booking is confirmed and, where applicable, ticketed.

Prices may include base fare, taxes, supplier charges, booking fees, service fees, ATOL Protection Contribution where applicable, and other charges.

Unless specifically stated as included, prices do not include:

  1. Passport fees.
  2. Visa or transit visa fees.
  3. Vaccination or health certificate costs.
  4. Travel insurance.
  5. Local hotel taxes.
  6. Resort fees.
  7. City taxes.
  8. Security deposits.
  9. Tourism charges.
  10. Departure taxes payable locally.
  11. Baggage fees not stated as included.
  12. Seat selection fees.
  13. Meals, transfers, excursions, or other extras not stated as included.
  14. Incidental expenses.
  15. Charges payable directly to hotels, airports, governments, or suppliers.
  16. Gratuities, cruise service charges, or onboard charges unless stated as included.

Some taxes or charges may be payable locally and may not be included in your ticket, invoice, or booking confirmation.

8. Payments

You must pay the deposit, part payment, balance, or full payment by the date and time advised by us.

Some bookings require immediate full payment.

Some fares, hotels, resorts, cruises, packages, and promotional offers are only available if payment is made immediately.

If payment is not received by the due date, we or the supplier may cancel the booking. You may still be liable for cancellation charges, supplier fees, administration fees, or losses incurred.

Payment may be made by card, bank transfer, or any other payment method accepted by us.

Card payments may be subject to verification, fraud checks, or additional security requirements.

Bank transfers must include your booking reference. We are not responsible for delays or misallocation caused by incorrect payment references.

Cheque payments, if accepted, require clearance before the booking can be treated as paid.

We do not accept responsibility for cash sent by post, courier, recorded delivery, or any other method unless specifically agreed in writing.

9. Fraud Prevention and Payment Security

We reserve the right to refuse, pause, cancel, or withhold ticketing or documentation if we reasonably suspect:

  1. Fraudulent activity.
  2. Unauthorised use of a payment card or bank account.
  3. Identity mismatch.
  4. Payment reversal risk.
  5. Chargeback abuse.
  6. Suspicious booking behaviour.
  7. False or misleading information.
  8. Failure to complete payment verification.
  9. Sanctions, legal, or regulatory risk.

We may request proof of identity, proof of address, cardholder authorisation, payment verification, or other supporting documents before proceeding.

If verification is not completed within the required timeframe, your booking may be cancelled and supplier charges may apply.

10. Booking Fees, Service Fees, and Administration Charges

We may charge booking fees, service fees, amendment fees, cancellation handling fees, refund processing fees, documentation fees, or other administration charges.

Any applicable fees will be advised where possible before you authorise us to proceed.

Unless otherwise stated, our fees are separate from supplier charges.

Administration fees may apply for:

  1. Amendments.
  2. Cancellations.
  3. Refund applications.
  4. Tax refund applications.
  5. Name correction requests.
  6. Date change requests.
  7. Reissue requests.
  8. Schedule change handling.
  9. Supplier follow-up.
  10. Document reissue.
  11. Bespoke administrative work.
  12. Chargeback or dispute administration where legally permitted.

For airline ticket refund applications, cancellation handling, or tax refund applications, we may charge an administration fee of up to £150 per ticket, in addition to any airline, consolidator, or supplier charges.

If the recoverable refund or tax amount is less than the applicable administration fee, no refund may be payable.

Where paper tickets, printed documents, or document reissues are requested and available, an administration fee may apply in addition to any supplier charge. Fees are usually non-refundable once the relevant work has been carried out.

11. Flight Bookings

Flight bookings are subject to the airline’s conditions of carriage, fare rules, ticketing rules, baggage rules, schedule change policy, cancellation policy, and refund policy.

Many discounted, promotional, special, consolidator, and restricted fares are non-refundable and non-changeable once booked or ticketed. Some fares may permit changes only before departure, subject to airline approval, fare difference, taxes, reissue fees, and administration charges.

Some tickets may have no refund value after departure, no-show, or partial use.

Name changes are usually not permitted by airlines. A spelling correction may also be refused or charged by the airline.

Flight times shown in your itinerary are based on information supplied by the airline and may change.

A flight described as direct may not necessarily be non-stop. It may involve a stop without a change of aircraft.

You must reconfirm your flight times, terminal, baggage allowance, and check-in requirements directly with the airline 48 to 72 hours before departure.

You are responsible for checking in on time and complying with airline, airport, security, baggage, visa, transit, and boarding requirements. We are not responsible for missed flights, denied boarding, missed connections, or additional costs caused by late arrival, incorrect documents, failure to check requirements, failure to comply with airline or airport instructions, or failure to reconfirm arrangements.

If you do not use any sector of a flight itinerary, the airline may cancel some or all remaining sectors without further notice. You must contact the airline directly before missing or skipping any sector. We are not responsible for any loss, rebooking cost, missed connection, or denied boarding caused by non-use of a flight sector.

For infant fares, airline rules normally require the infant to be under 2 years of age on the date of the return flight, not only on the outbound date. If the child turns 2 during the trip, a child fare or separate seat may be required, subject to airline rules.

12. Airline Schedule Changes, Delays, and Cancellations

Airlines may change flight times, aircraft, terminals, routings, operating carriers, connection times, or schedules.

If we are notified of a schedule change before departure, we will make reasonable efforts to inform you using the contact details provided.

Your rights in relation to airline delays, cancellations, denied boarding, rerouting, refunds, or compensation may be governed by the airline’s conditions of carriage and applicable passenger rights law.

Where an airline offers alternatives, rerouting, refund, credit, voucher, or another remedy, we will communicate the supplier’s position where reasonably possible.

We are not responsible for airline operational decisions, weather disruption, air traffic control issues, airport closures, security delays, strikes, aircraft changes, missed connections, baggage delays, or other matters outside our control.

Where we act as agent, airline decisions and airline terms will apply.

Where your booking is a package, your package rights will apply where legally applicable.

13. Baggage

Baggage allowances are set by airlines and may vary by route, fare, cabin, aircraft, frequent flyer status, operating carrier, or ticket type.

Baggage information is provided in good faith based on supplier data available at the time.

Airlines may change baggage policies or charge for baggage, sports equipment, excess baggage, seat selection, meals, or other services. You must check the airline’s baggage rules before travel.

We are not responsible for baggage loss, delay, damage, excess baggage charges, or prohibited item confiscation. Such matters are governed by the airline’s conditions of carriage and applicable law.

14. Accommodation Bookings

Hotel and accommodation bookings are subject to the relevant hotel, accommodation provider, bed bank, wholesaler, tour operator, or supplier terms.

You must check:

  1. Hotel name.
  2. Location.
  3. Check-in and check-out dates.
  4. Number of nights.
  5. Guest names.
  6. Room type.
  7. Meal plan.
  8. Occupancy.
  9. Bedding configuration.
  10. Cancellation rules.
  11. Local charges.
  12. Check-in rules.
  13. Minimum age requirements.
  14. Security deposit requirements.

Hotel check-in and check-out times vary and are set by the hotel.

Room images are examples only and actual rooms may vary.

Special requests such as high floor, adjoining rooms, twin beds, double bed, smoking or non-smoking room, early check-in, late check-out, accessibility requests, or views are not guaranteed unless confirmed in writing by the supplier.

Hotels may require a credit card, deposit, identification, or local tax payment at check-in.

We are not responsible if a hotel refuses check-in because you do not meet identification, age, deposit, behaviour, payment, or local legal requirements.

Hotels, resorts, apartments, airports, cruise ports, and local areas may carry out refurbishment, maintenance, construction, or improvement works from time to time. We will pass on any information provided to us by suppliers before booking or departure, but we are not responsible for works, noise, facility closure, or disruption that is not notified to us by the supplier or is outside our control. Where your booking is a package, your statutory rights will apply where relevant.

15. Transfers, Tours, Excursions, Cruises, Car Hire, and Other Services

Transfers, tours, excursions, cruises, car hire, rail, insurance, visa assistance, airport lounges, attractions, or other services are subject to the terms of the relevant supplier.

Where such services are booked separately or locally, your contract may be directly with the relevant operator and not with us.

Excursions, tours, activities, or services booked by you while travelling and not through us do not form part of your booking with us.

We are not responsible for services that are not booked through us.

Car hire bookings may be subject to age restrictions, driving licence requirements, credit card requirements, deposits, excess charges, insurance exclusions, local laws, and supplier conditions.

Cruise bookings may be subject to strict amendment, cancellation, health, visa, vaccination, gratuity, onboard account, embarkation, disembarkation, passenger conduct, and medical rules.

16. Package Holidays

A package may exist where you book at least two different types of travel services for the same trip or holiday, such as transport and accommodation, or accommodation and another significant tourist service, and the legal requirements for a package are met.

Where your booking qualifies as a package, Business Flight Shop will act as package organiser and you will receive the rights and protections required by applicable package travel law.

Where applicable, we will provide the required pre-contract information, booking confirmation, financial protection information, and other documentation.

If we significantly change or cancel a package before departure, your rights will be handled in accordance with applicable package travel law. If you cancel a package, cancellation charges may apply in accordance with supplier rules, booking conditions, and applicable law.

Some travel arrangements, such as single-component bookings, flight-only bookings, accommodation-only bookings, or certain ancillary services, may not qualify as packages.

Ancillary services such as airport parking, airport lounges, travel insurance, visa assistance, seat selection, baggage, or other extras may not create a package unless the legal requirements are met.

Where your booking is a package and, after departure, a significant proportion of the travel services cannot be provided as agreed, we will provide suitable alternative arrangements where required by applicable package travel law. Where suitable alternatives are of a lower quality than those originally booked, you may be entitled to an appropriate price reduction, subject to the circumstances and applicable law.

Where your booking is a package and it is impossible to ensure your return as agreed because of unavoidable and extraordinary circumstances, we will provide necessary accommodation where required by applicable package travel law, where possible of a comparable standard, for a period not exceeding three nights per person. This limit will not apply to persons with reduced mobility, pregnant women, unaccompanied minors, or persons needing specific medical assistance, provided we have been notified of those needs at least 48 hours before the start of the package.

Your invoice, confirmation, ATOL Certificate where applicable, and booking documents will help identify what has been booked and what protection applies.

17. Linked Travel Arrangements

In some cases, your booking may constitute a linked travel arrangement rather than a package.

A linked travel arrangement may arise where you purchase separate travel services for the same trip in a way that meets the legal criteria for linked travel arrangements.

Linked travel arrangements do not provide the same rights as package holidays.

Where a linked travel arrangement applies, we will provide information required by applicable law.

18. ATOL Protection

Business Flight Shop holds ATOL number 11576.

When you buy an ATOL-protected flight or flight-inclusive arrangement from us, you will receive an ATOL Certificate.

The ATOL Certificate explains what is financially protected, who is protected, and what to do if things go wrong.

Please check your ATOL Certificate carefully and contact us immediately if you believe any information is incorrect.

Not all flights, holidays, travel services, or bookings are ATOL protected. ATOL protection will apply only where required and confirmed by the ATOL Certificate or applicable law.

The price of ATOL-protected flight-inclusive arrangements includes the ATOL Protection Contribution where applicable.

If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed on the ATOL Certificate due to insolvency, an alternative ATOL holder may provide the services or you may be entitled to make a claim under the ATOL scheme.

Further information is available from the Civil Aviation Authority and the ATOL website.

19. TTA Protection

Business Flight Shop is a member of the Travel Trust Association under membership number Q7014.

Where your monies are protected through Travel Trust Association arrangements, protection will apply in accordance with Travel Trust Association rules and the protection applicable to your booking.

Your booking documents, invoice, confirmation, ATOL Certificate where applicable, and financial protection information will explain what applies.

Please ask us before booking if you require clarification on the financial protection applicable to your booking.

20. Passports, Visas, Transit Visas, Immigration, and Entry Requirements

You are responsible for ensuring that you and all passengers have valid passports, visas, transit visas, immigration documents, entry permits, electronic travel authorisations, health documents, vaccination certificates, testing documents, and any other required travel documents for all countries in your itinerary, including transit points.

Passport, visa, health, immigration, and entry requirements can change at short notice.

You must check the latest official requirements with the relevant embassy, consulate, government authority, airline, transit country, and destination country before booking and before travel.

You should also check official travel advice before travel.

We do not accept responsibility if you are denied boarding, refused entry, delayed, fined, deported, detained, required to quarantine, or unable to travel because you have not complied with passport, visa, transit, immigration, health, vaccination, testing, or documentation requirements.

You agree to reimburse us for any fines, penalties, charges, losses, or costs incurred by us as a result of your failure to comply with such requirements.

No refund or compensation will be payable by us where you are unable to travel because of your failure to meet these requirements, except where applicable law requires otherwise.

21. Health Requirements, Vaccinations, and Medical Advice

You are responsible for checking health requirements for your destination and transit countries.

You should obtain medical advice from a qualified health professional in good time before travel.

Vaccination, testing, quarantine, health declaration, insurance, and medical requirements may change at short notice.

You are responsible for ensuring that you are fit to travel.

We are not responsible for losses arising from illness, health restrictions, vaccination requirements, testing requirements, quarantine requirements, or failure to obtain medical advice.

22. Medical Conditions, Disability, Mobility, Pregnancy, and Special Assistance

You must tell us in writing before booking if you or any passenger has a medical condition, disability, reduced mobility, pregnancy, special assistance requirement, dietary requirement, or any other condition that may affect the travel arrangements.

We will pass relevant requests to suppliers where possible, but we cannot guarantee that any request will be met unless confirmed in writing by the supplier.

Airlines, hotels, cruise lines, transfer providers, and other suppliers may require medical forms, fitness-to-fly certificates, advance notice, or other documentation.

Some destinations, hotels, aircraft, transfers, ports, ships, or excursions may not be suitable for travellers with certain medical, disability, or mobility needs.

If we or a supplier reasonably believe that the requirements cannot be safely or properly accommodated, we or the supplier may decline or cancel the booking, subject to applicable law and supplier terms.

Pregnant travellers are responsible for checking airline, cruise line, insurer, doctor, destination, and supplier rules before booking and before travel. Airlines and cruise lines often restrict travel after certain stages of pregnancy and may require a medical certificate. We are not responsible if you are refused travel because you do not meet pregnancy-related travel requirements.

23. Travel Insurance

We strongly recommend that you take out suitable travel insurance immediately after booking.

Your policy should cover, where appropriate:

  1. Cancellation.
  2. Curtailment.
  3. Medical treatment.
  4. Repatriation.
  5. Air ambulance.
  6. Personal accident.
  7. Baggage loss, theft, or delay.
  8. Travel delay.
  9. Missed departure.
  10. Supplier failure where available.
  11. Cruise cover where applicable.
  12. Winter sports or activity cover where applicable.
  13. Pre-existing medical conditions.
  14. Pandemic-related disruption where available.
  15. Any personal circumstances relevant to your trip.

If you choose to travel without adequate insurance, you accept responsibility for any losses that insurance may otherwise have covered.

We are not responsible for losses that arise because you did not obtain suitable insurance.

We do not provide insurance advice unless specifically authorised and regulated to do so.

24. Special Requests

Special requests must be made in writing before booking.

Examples include:

  1. Seat preferences.
  2. Meal requests.
  3. Wheelchair assistance.
  4. Bassinet requests.
  5. Room location.
  6. Bedding preference.
  7. Adjacent rooms.
  8. Early check-in.
  9. Late check-out.
  10. Dietary requests.
  11. Celebration arrangements.
  12. Accessibility requirements.

We will pass special requests to the relevant supplier where possible, but we cannot guarantee them unless confirmed in writing by the supplier.

Failure by a supplier to meet a special request will not be a breach of contract by us unless the request was specifically confirmed in writing as an essential term of your booking.

25. Amendments by You

If you wish to change your booking after confirmation, you must contact us in writing.

We will try to assist, but changes are subject to supplier approval, availability, fare or rate differences, supplier charges, and our administration fees.

Some bookings cannot be changed after confirmation.

Amendment requests may include date changes, route changes, passenger changes, name corrections, room changes, hotel changes, flight changes, cabin changes, meal plan changes, or other service changes.

No amendment is confirmed until accepted by the relevant supplier and any required payment has been received.

If an amendment is not possible, cancellation charges may apply if you do not wish to continue with the original booking.

Only the lead passenger may authorise changes unless we agree otherwise.

26. Cancellation by You

You may cancel your booking at any time before departure by notifying us in writing.

Cancellation will take effect only when received by us in writing from the lead passenger.

Cancellation charges will depend on the type of booking, supplier rules, fare rules, rate rules, how close the cancellation is to departure, and whether any travel documents have been issued.

Many flights, hotels, packages, special fares, promotional rates, event-period rates, peak-season bookings, cruises, tours, and other services may be partly or fully non-refundable once confirmed.

If you cancel, you may be required to pay airline cancellation charges, hotel cancellation charges, supplier cancellation charges, tour operator charges, cruise line charges, consolidator charges, non-refundable deposits, non-refundable fees, fare or rate penalties, and our administration fees.

If cancellation is covered by your travel insurance, you may be able to claim from your insurer.

Insurance premiums, amendment fees, booking fees, service fees, card fees, and administration fees are usually non-refundable.

27. Cancellation Charges for Package Holidays

Where your booking is a package and no booking-specific cancellation scale has been provided, the following cancellation charges may apply:

More than 56 days before departure Loss of deposit and any non-refundable supplier costs

These charges may vary depending on supplier terms, non-refundable components, special fares, hotel rules, cruise rules, peak-season rules, and other booking-specific conditions.

If supplier cancellation charges exceed the scale above, the higher supplier charges may apply where legally permitted and where disclosed or applicable.

For flight-only, hotel-only, cruise-only, or supplier-only bookings, the relevant supplier cancellation rules will apply.

28. Refunds

Refunds are subject to the relevant airline, hotel, supplier, consolidator, tour operator, cruise line, or provider rules. There is no automatic right to a refund unless the applicable supplier rules or applicable law provide one.

Where we act as agent, we will usually only pay refunds after we have received the relevant funds from the supplier.

Where we act as package organiser, refunds will be handled in accordance with applicable package travel law.

Refunds may be reduced by supplier cancellation charges, airline charges, hotel charges, consolidator charges, tour operator charges, cruise line charges, non-refundable deposits, non-refundable taxes, booking fees, service fees, administration fees, and payment processing charges where applicable and legally permitted.

Where a tax refund is available on a non-refundable ticket, an administration fee may apply. If the recoverable amount is less than the applicable administration fee, no refund may be due.

Refunds will normally be returned to the original payment method unless otherwise required by law or agreed by us.

29. No-shows and Partly Used Services

If you fail to check in, fail to board, arrive late, miss a flight, miss a transfer, fail to use a hotel room, or do not use a booked service, this may be treated as a no-show.

No-shows are often fully non-refundable.

For flights, failure to use one sector may result in the airline cancelling remaining sectors.

Partly used tickets, hotel stays, packages, tours, transfers, cruises, or services may have no refund value.

We are not responsible for losses caused by no-show, late arrival, missed check-in, missed departure, missed connection, or failure to use services.

30. Changes or Cancellations by Suppliers

Airlines, hotels, tour operators, cruise lines, consolidators, transfer providers, car hire companies, and other suppliers may change or cancel services.

Where we act as agent, the supplier’s terms and conditions apply and the supplier is responsible for providing the relevant service.

We will make reasonable efforts to notify you of significant changes or cancellations where we are informed by the supplier.

If the supplier offers alternative arrangements, refund, credit, voucher, or other remedy, you must respond within the timeframe provided. If you do not respond in time, the offer may expire or be treated as declined.

We are not responsible for supplier changes or cancellations except where applicable law makes us responsible, including where we act as package organiser.

31. Changes or Cancellations by Us

We may occasionally need to change or cancel a booking where legally permitted or where necessary due to supplier action, non-payment, fraud risk, incorrect information, obvious pricing error, force majeure, unavoidable and extraordinary circumstances, or other reasons outside our control.

Where your booking is a package and we make a significant change or cancel the package before departure, we will provide the options and remedies required by applicable package travel law.

We will not cancel a package less than 8 weeks before departure except where permitted by law, including non-payment by you, unavoidable and extraordinary circumstances, or other legally permitted reasons.

Where we cancel due to your non-payment, breach of these Terms & Conditions, fraud concerns, or failure to provide required information, cancellation charges may apply.

32. Force Majeure and Unavoidable and Extraordinary Circumstances

We will not be liable for failure to perform or delay in performing our obligations where this is caused by events outside our reasonable control.

Such events may include war, threat of war, terrorism, civil unrest, riots, political instability, government action, border closure, travel bans, natural disasters, severe weather, fire, flood, earthquake, epidemic, pandemic, health emergency, quarantine restrictions, airport closure, airspace closure, air traffic control disruption, strikes or industrial action, supplier failure, technical problems affecting transport, cyber incidents, security alerts, nuclear or chemical incidents, or any other unavoidable and extraordinary circumstance. Where applicable law gives you specific rights in such circumstances, those rights will apply.

33. Behaviour and Conduct

You and all passengers must behave responsibly and must not cause distress, danger, damage, offence, disruption, or inconvenience to others.

You must comply with laws, customs, regulations, airline rules, hotel rules, cruise rules, transfer rules, supplier instructions, and local authority requirements.

If, in our reasonable opinion or the opinion of a supplier, airline, hotel, captain, pilot, driver, local representative, or person in authority, your behaviour causes or is likely to cause danger, distress, damage, offence, disruption, or legal risk, your travel arrangements may be terminated.

In such circumstances, you may not be entitled to a refund or compensation and you will be responsible for any additional costs, losses, damage, or claims arising from your conduct.

You agree to indemnify us for claims, costs, losses, expenses, or legal costs incurred by us as a result of your behaviour or breach of this clause.

34. Compliance with Laws

You must comply with the laws, regulations, customs, foreign exchange rules, drug laws, immigration laws, public health rules, and local requirements of all countries visited or transited.

We are not responsible for losses caused by your failure to comply.

You agree to reimburse us for any fines, penalties, claims, losses, expenses, or legal costs incurred because of your failure to comply with applicable laws or regulations.

35. Complaints While Travelling

If you experience a problem while travelling, you must report it immediately to the relevant airline, hotel, supplier, local representative, or service provider.

You should also contact us as soon as possible so that we have an opportunity to assist. If you do not report the issue at the time, this may reduce our ability to investigate or resolve the matter and may affect any claim for compensation.

If the issue is not resolved while travelling, you must write to us with full details within 28 days of your return, quoting your booking reference and providing supporting evidence.

This complaints procedure does not remove any mandatory rights you may have under applicable law.

Complaints should be sent to: [email protected]

If we are unable to resolve your complaint after following our complaints process, we will advise you whether any applicable trade association, supplier, payment provider, travel protection body, or alternative dispute resolution process is available for your booking.

36. Evidence Required for Claims

If you make a complaint, refund request, insurance claim, chargeback response, or legal claim, you may be asked to provide supporting evidence.

This may include booking confirmation, ticket, boarding pass, hotel confirmation, receipts, photographs, written complaint made locally, airline or hotel response, medical evidence, police report, insurance documents, payment records, correspondence, and proof of loss. Failure to provide evidence may affect the handling or outcome of your claim.

37. Chargebacks and Payment Disputes

If you have a concern about your booking, cancellation, refund, or service, you should contact us first so that we have a reasonable opportunity to investigate and resolve the matter.

Chargebacks or payment disputes raised without first allowing us to investigate may be disputed where:

  1. Services were booked.
  2. Services were confirmed.
  3. Tickets were issued.
  4. Vouchers were issued.
  5. Supplier charges were incurred.
  6. The booking was non-refundable.
  7. Cancellation rules were correctly applied.
  8. Refunds are pending from suppliers.
  9. The customer failed to travel or comply with requirements.
  10. The dispute is inconsistent with the accepted booking terms.

We reserve the right to provide evidence to banks, card schemes, payment processors, suppliers, courts, insurers, or dispute resolution bodies to defend chargebacks or payment disputes. Where permitted by law, we may recover reasonable costs, losses, or fees caused by improper, false, abusive, or unjustified chargebacks.

38. Liability Where We Act as Agent

Where we act as agent, your contract for the travel service is with the relevant supplier or principal.

We are responsible for arranging the booking using reasonable skill and care.

We are not responsible for the actual provision of the travel services by the supplier.

We are not responsible for acts, omissions, failures, delays, cancellations, overbooking, schedule changes, service quality, hotel standards, airline disruption, baggage issues, or other supplier-controlled matters, except where we are legally responsible.

If we are found liable to you where we act as agent, our liability will be limited to the commission or service fee we earned on the affected booking, except where the law does not allow such limitation.

Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded or limited.

39. Liability Where We Act as Package Organiser

Where we act as organiser of a package, we are responsible for the proper performance of the package travel services in accordance with applicable package travel law.

We will not be responsible or pay compensation where any failure or damage is caused by:

  1. Your acts or omissions.
  2. Acts or omissions of a third party unconnected with the provision of the travel services and which were unforeseeable or unavoidable.
  3. Unavoidable and extraordinary circumstances.
  4. Supplier or service disruption where applicable law does not make us responsible.

Our liability may be limited in accordance with applicable international conventions, including those relating to air, sea, rail, and hotel travel.

Where compensation is payable, we may deduct any compensation or payment you have received or are entitled to receive from a supplier, airline, hotel, insurer, or other party in relation to the same loss.

Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.

40. International Conventions

Travel by air, sea, rail, road, or accommodation may be subject to international conventions that limit the liability of carriers, hotels, and suppliers. These may include, where applicable, the Montreal Convention, Warsaw Convention, Athens Convention, Berne Convention, Paris Convention, or other applicable international conventions or regulations.

Where these conventions apply, our liability and the liability of suppliers may be limited as if we were a carrier, hotelier, or provider under the relevant convention.

41. Indirect and Consequential Loss

We are not liable for indirect, special, incidental, or consequential losses, including loss of profit, loss of business, loss of opportunity, or losses that were not foreseeable at the time of booking.

This does not exclude or limit any liability that cannot legally be excluded or limited.

42. Data Protection and Privacy

We will process your personal data in accordance with applicable data protection laws and our Data Protection Policy.

We may need to share your personal data with airlines, hotels, tour operators, consolidators, cruise lines, transfer providers, car hire companies, insurance providers, payment processors, fraud prevention agencies, government authorities, border authorities, and other suppliers where necessary to arrange or administer your booking.

You must ensure that all information provided to us is accurate and that you have authority to provide personal data for all passengers or guests named in the booking.

Our Data Protection Policy is available at:
https://www.businessflightshop.co.uk/data-protection-policy

43. Marketing Communications

We may contact you by email, phone, SMS, WhatsApp, or post with service-related information about your booking.

Where permitted by law, we may also contact you with offers, promotions, or travel updates.

You may opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.

Opting out of marketing will not affect essential service communications relating to an active booking.

44. Website Use

The information on our website is provided for general information and booking purposes.

Prices, offers, availability, routes, hotels, packages, and travel information shown on the website are subject to change and availability. We do not guarantee that the website will be uninterrupted, error-free, or free from viruses or harmful components.

You must not misuse our website, attempt unauthorised access, interfere with its operation, or use it for unlawful purposes.

45. Website Errors and Obvious Pricing Mistakes

We reserve the right to correct obvious errors, inaccuracies, or omissions on our website, quotations, invoices, or booking communications.

If a price, fare, tax, hotel rate, or package price is clearly incorrect due to a system error, supplier error, data error, currency error, or human error, we may cancel the booking and refund any amount paid, or offer you the option to pay the correct price where legally permitted. We are not obliged to honour obvious pricing errors.

46. Documentation and Ticket Checking

Travel documents may include tickets, e-tickets, vouchers, itinerary confirmations, hotel vouchers, ATOL Certificates, invoices, insurance documents, or supplier confirmations.

You must check all confirmations, invoices, ATOL Certificates, tickets, vouchers, and travel documents immediately upon receipt.

Any error or discrepancy must be reported to us as soon as possible and, in any event, within 24 hours of receipt for tickets or urgent departures, and within 5 days for other documents.

Delay in notifying us may make corrections impossible or more expensive and may affect your rights.

We are not responsible for losses caused by your failure to check documents promptly.

Documents may be sent electronically. You are responsible for printing or saving documents where required by airlines, hotels, border authorities, or suppliers.

47. Reconfirmation of Travel Arrangements

You must reconfirm flights, terminals, departure times, baggage allowance, check-in requirements, hotel check-in rules, transfer times, cruise embarkation times, and other essential details before travel.

For flights, you should reconfirm directly with the airline 48 to 72 hours before departure.

For hotels, cruises, transfers, tours, and other services, you should check supplier instructions before departure.

We are not responsible for losses caused by failure to reconfirm arrangements.

48. Supplier Insolvency

Financial protection depends on the nature of your booking and the protection applicable to it.

ATOL protection applies only to eligible ATOL-protected flight or flight-inclusive bookings.

TTA protection applies where relevant under applicable TTA arrangements.

Some bookings or services may not be financially protected in the same way.

Please ask us before booking if you are unsure what financial protection applies.

Where a supplier becomes insolvent, your rights and remedies will depend on the type of booking, financial protection, supplier terms, insurance, card payment rights, and applicable law.

49. Assignment and Transfer

You may not transfer your booking or rights under these Terms & Conditions to another person unless permitted by applicable law, supplier rules, and confirmed by us in writing.

Package holiday transfer rights, where applicable, will be handled in accordance with applicable package travel law.

Supplier charges, administration fees, and any additional costs may apply.

50. Severability

If any part of these Terms & Conditions is found to be invalid, unlawful, or unenforceable, that part will be treated as removed or amended to the minimum extent necessary, and the remaining terms will continue to apply.

51. Changes to These Terms & Conditions

We may update these Terms & Conditions from time to time.

The version that applies to your booking will usually be the version in force at the time your booking is confirmed, unless a change is required by law or is more favourable to you.

You should review these Terms & Conditions before booking.

52. Governing Law and Jurisdiction

These Terms & Conditions and any booking made with us are governed by English law.

The courts of England and Wales will have jurisdiction over any dispute, claim, or matter arising from your booking.

If you live in Scotland or Northern Ireland, you may have the right to bring proceedings in your local courts or rely on applicable local consumer rights.

53. Compensation for Major Changes to Package Holidays

This section applies only where your booking is a package holiday and Business Flight Shop is acting as package organiser.

It does not apply to flight-only bookings, hotel-only bookings, single-component bookings, supplier-only bookings, airline schedule changes, minor changes, changes made by suppliers where we act only as agent, or changes caused by unavoidable and extraordinary circumstances.

Occasionally, we may need to make changes to your package holiday before departure. Most changes will be minor, and we will advise you as soon as reasonably possible.

Examples of minor changes may include, but are not limited to:
1. Small changes to flight times.
2. Change of aircraft type.
3. Change of accommodation to another of the same or higher standard.
4. Minor changes to itinerary order.
5. Minor changes to transfer arrangements.
6. Change of carrier or operating airline where the overall travel arrangements are not significantly affected.

If we make a major change to your package holiday before departure, we will inform you as soon as reasonably possible. You will then usually have the choice of:
1. Accepting the changed arrangements.
2. Accepting an alternative package from us, subject to availability, with any price difference payable or refundable as applicable.
3. Cancelling the package and receiving a refund of monies paid in accordance with applicable package travel law.

Examples of major changes may include, depending on the circumstances:

1. A significant change to your departure time.
2. A significant change to your destination.
3. A significant change to the standard or location of your accommodation.
4. A significant reduction in the services included in your package.
5. A change that materially affects the overall nature of the package.

Where compensation is payable for a major change to a package holiday, the following compensation scale will apply, except where the change is caused by unavoidable and extraordinary circumstances, force majeure, your own act or omission, a third party unconnected with the provision of the package, or any other event for which we are not legally responsible.

Period before departure when we notify you of a major change Compensation per person
More than 56 days Nil
56 to 42 days £10
41 to 28 days £20
27 to 15 days £30
Less than 15 days £40

No compensation will be payable for minor changes.

No compensation will be payable where we are forced to make a change because of unavoidable and extraordinary circumstances, including but not limited to war, terrorism, civil unrest, natural disasters, severe weather, pandemics, epidemics, government restrictions, airport closures, airspace closures, air traffic control disruption, strikes, supplier failure, or other events outside our reasonable control. This clause does not limit any mandatory rights you may have under applicable package travel law.

54. Contact Us

If you have any questions about these Terms & Conditions or your booking, please contact us:
Trading name: Business Flight Shop
Operated by: White Magic Travels Ltd
Registered office: Fairbourne Drive, Atterbury, Milton Keynes, MK10 9RG
Telephone: 020 3475 1298
Email: [email protected]

Customer Confirmation

By confirming a booking, making payment, accepting a quotation, submitting details, or instructing Business Flight Shop to proceed, you confirm that:
1. You have read and accepted these Terms & Conditions.
2. You have authority to accept them on behalf of all passengers or guests.
3. You have checked all booking details and confirm they are correct.
4. You accept all booking-specific fare rules, supplier rules, cancellation rules, amendment rules, and payment terms.
5. You understand that booking restrictions, cancellation charges, and refund rules may apply immediately once the booking is confirmed or ticketed.